General Questions
Placing an Order
Shipping
After Order Is Submitted
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General Questions
PHI offering periods allow for orders by phone and fax. For all other exclusive offerings, only online orders will be taken.
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Yes. We have taken every possible precaution to ensure the safety of your information. Our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through our site. In addition, we are allowing you to reset your password and enter your billing and shipping information, in order to maintain the confidentiality and accuracy of your information. Finally, as always we will not sell or share your information outside of the Paul Hobbs Wines family.
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You may retrieve your password by going to the login page and following the prompts. A password will be emailed to you.
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If you have any questions or problems regarding your order, please contact our office by phone at 707.824.9879, by fax at 707.824.5843, or by email at orders@paulhobbs.com. Our office is open Monday to Friday from 8am to 5pm PDT.
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The order period runs from 12 p.m. (PDT) Friday, October 2 through 5:00 p.m. (PDT) Monday, October 19, 2009.
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Yes. The benefits of placing your order online include being able to:
• Submit order three days in advance of the order period for phone and fax orders• Secure allocation and request additional bottles before we begin processing fax, phone and mail orders
• Modify billing and shipping information and enter multiple ship-to addresses
• Place additional orders during offer period for remaining allocated bottles
Placing an Order
Setting up your account is easy. You simply need a functional email address and access to the internet.
- Go to http://www.paulhobbsimports.com/myaccount/
- In the center of the page, click on "log in to your Paul Hobbs Wines account"
- Log in to your account using your personal login ID (email address) and password. For password assistance, please follow the prompts.
- On the left side of the screen, click on "Change Email Address"
- Refer to the menu on the left side of the screen to update your information
- For additional addresses (such as a Shipping address), go to My Address Book
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You must be at least 21 years of age to purchase wine. Paul Hobbs Wines is legally required to maintain the birthdates of its customers.
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Please make sure your account information is accurate before placing your order.
- Go to www.paulhobbsimports.com
- Log in to your account using your email address and password
- Click on “Enter the Store” to view the offering and your allocation limits for each wine
- To order wine, choose your wine, Add to Cart, and then pick the quantity you wish to order from the drop down box.
- To continue shopping, use the Continue Shopping button
- To submit your order, use the Checkout button. You will be able to confirm or change order totals, addresses, and billing information.
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Each customer receives an allocation of wines available for purchase from the offering period. Your online account displays the remaining allocation of each wine. The allocation will recalculate during the order period depending on how much wine you have ordered.
Please note: Your allocation does not guarantee the availability of the wine; production is limited and orders will be processed on a first-come, first-serve basis.
Please note: Your allocation does not guarantee the availability of the wine; production is limited and orders will be processed on a first-come, first-serve basis.
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If your Remaining Allocation is 0, you may request additional bottles. Enter the quantity desired in the specified column in your shopping cart. Please note that the cost of the requested bottles does not reflect in your initial order total, shipping or taxes. If we are able to fulfill all or part of your additional request, we will automatically recalculate your order.
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Yes. You can change your order by selecting a new quantity in the drop down box next to each item. If you wish to remove an item, click on the Remove button on the right side of each item.
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You will be able to review Shipping and Sales Tax before confirming your order.
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Only credit card payments will be accepted through our online order system.
Shipping
In our continued efforts to lower shipping costs for our members, we are now offering a ground option to all states open for direct shipping of imported wines. While we still recommend two-day delivery to many states, we will continue to monitor weather if you should choose ground, to ensure the integrity of your wine. Please refer to the shipping table to look at the available options and charges for your state: shipping table
Unfortunately, due to state restrictions we are not able to ship to every state. Click here for more information on alternatives to direct shipping.
If you have an account with 55 Degrees, All Ways Cool, Stagecoach Express, Vinfolio, Vintrust, or WW Shipping Solutions, please use their company name and address for your shipping preference, and be sure to provide their phone number in the Shipping field. We will automatically eliminate your shipping costs if your account permits complimentary pick up.
If you have special requests regarding delivery date or time, please notify us at the time you place your order.
Please note that changes made after the order has shipped may be subject to additional charges.
All shipments to CA will be delivered in one day (overnight) via Golden State, a private courier service. Please note that in rural areas, Golden State may be using private vehicles, but they will always be wearing a uniform.
Unfortunately, due to state restrictions we are not able to ship to every state. Click here for more information on alternatives to direct shipping.
If you have an account with 55 Degrees, All Ways Cool, Stagecoach Express, Vinfolio, Vintrust, or WW Shipping Solutions, please use their company name and address for your shipping preference, and be sure to provide their phone number in the Shipping field. We will automatically eliminate your shipping costs if your account permits complimentary pick up.
If you have special requests regarding delivery date or time, please notify us at the time you place your order.
Please note that changes made after the order has shipped may be subject to additional charges.
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Our shipping charges cover the cost charged by our fulfillment center, though we often subsidize these costs. The shipping tables are viewable online through our online store or simply click on the following link: shipping rates
Please note that changes made after the order has shipped may be subject to additional charges.
Please note that changes made after the order has shipped may be subject to additional charges.
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Shipments to customers in 3-tier states (AZ, CT, IL, LA, MA, MI, MO, NC, NE, NJ, NY) must be routed via a 3-tier network of intermediaries in order to comply with those states’ laws. The higher shipping charges correspond to the extra costs of using this legally mandated 3-tier network.
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We are not able to ship to any of the following states: AL, AR, DE, GA, HI, IA, IN, KS, KY, MD, ME, MN, MS, MT, OK, PA, RI, SC, SD, TN, TX, UT, VT, WA, WI. State laws are different for imported wines; therefore shipping methods and availability may be different from those listed for our Paul Hobbs Winery offerings. For more information on shipping to your state.
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We are able to facilitate shipments to multiple recipients. To do so, simply enter just one shipping address for your entire order and then contact us at 707-824-9879, ext 17. We will then divide your shipment as needed.
After Order Is Submitted
Log in to your Paul Hobbs Wines account and click on the My Account link from the right side of the screen. All orders are listed on the bottom of the Account screen. Status options include Unshipped and In Process (when the order is at our fulfillment center). Please note that your online account will not immediately indicate whether your order has shipped, though you will receive a separate automatic email notification when this happens.
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You cannot make changes online to submitted orders. You may however place an additional order anytime before the end of the offering period. If you need to change an existing order, please contact our office via email or phone.
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Unless otherwise requested or noted, your order will ship within a week after you place your order.You will receive an automatic email confirmation with tracking number when the wines ship. Delivery times depend on the method.
Golden State is one day. Ground service is usually 1-3 days; Air is 2 days; and 3-Tier is 4-14 days (for Arizona orders, please allow up to six weeks for delivery). In some cases, your shipment may arrive in two or more separate boxes. All wine deliveries must be signed for someone by at least 21 years of age.
Golden State is one day. Ground service is usually 1-3 days; Air is 2 days; and 3-Tier is 4-14 days (for Arizona orders, please allow up to six weeks for delivery). In some cases, your shipment may arrive in two or more separate boxes. All wine deliveries must be signed for someone by at least 21 years of age.
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We take great care to ensure the safe shipment of your order. However, if your wine has been visibly damaged during shipment, please contact us within 30 days of delivery to arrange for an exchange or refund.
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Your payment will be processed on Monday, October 26, 2009. If we are not able to fully accommodate your allocation, we will notify you.